Return & Refund Policy

At Regal Kitchen Store, customer satisfaction is our top priority. We take great care to deliver high-quality, ready-to-eat food products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of our products (food and consumables), we do not accept returns once an order has been delivered, except in the following cases:

You received a damaged product

You received an incorrect item

The product is expired at the time of delivery

The package was tampered with or opened

To be eligible, the issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used food products

Products damaged due to improper storage after delivery

Orders placed incorrectly by the customer

Items purchased during clearance or promotional sales (unless damaged)

3. Refund Process

If your return request is approved:

Refunds will be issued to the original payment method

Processing time: 5–10 business days

Shipping charges (if any) are non-refundable, unless the error is from our side

We may request photos or videos of the damaged or incorrect product to verify the claim.

4. Replacement Policy

Instead of a refund, we may offer a replacement for:

Damaged items

Incorrect products

Replacements are shipped at no additional cost to you.

5. How to Request a Return or Refund

To initiate a return or refund request, please contact us with the following details:

Order number

Product name

Description of the issue

Clear photos or videos of the product and packaging

📧 Email: info@regalkitchenstore.com

Our support team will review your request and respond within 1–2 business days.

6. Order Cancellation

Orders can be canceled only before shipment

Once the order is shipped, cancellation is not possible

To cancel an order, contact us immediately at info@regalkitchenstore.com

7. Late or Missing Refunds

If you haven’t received your refund after approval:

Check your bank or card statement

Contact your payment provider

Reach out to us for assistance

8. Changes to This Policy

Regal Kitchen Store reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page.

9. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

Regal Kitchen Store
📧 Email: info@regalkitchenstore.com

📍 Address: 1490 South Price Road,
Suite 115A, Chandler, AZ 85286, United States